HiBnb – Privacy Policy
- INTRODUCTION
- INFORMATION WE COLLECT
- HOW WE USE THE INFORMATION WE COLLECT
- OUR USE OF COOKIES AND OTHER TRACKING MECHANISMS
- GRANTING US PERMISSION TO USE COOKIES
- MORE INFORMATION ABOUT COOKIES
- HOW WE USE THE INFORMATION WE COLLECT
- HOW WE DISCLOSE YOUR PERSONAL INFORMATION
- YOU PREFERENCES, CHOICES, AND RIGHTS
- YOUR CALIFORNIA RIGHTS; PRIVACY NOTICE FOR CALIFORNIA RESIDENTS
- USE OF PERSONAL INFORMATION
- SHARING PERSONAL INFORMATION
- DISCLOSURES OF PERSONAL INFORMATION FOR A BUSINESS PURPOSE
- YOUR RIGHTS AS A CALIFORNIA CONSUMER
- HOW TO EXERCISE YOUR RIGHTS UNDER CALIFORNIA LAW
- WE DO NOT SELL YOUR PERSONAL INFORMATION
- NON-DISCRIMINATION
- OTHER CALIFORNIA PRIVACY RIGHTS
- SECURITY
- INTERNATIONAL DATA TRANSFER
- OTHER IMPORTANT INFORMATION
- CHANGES TO OUR PRIVACY POLICY
- CONTACT INFORMATION
Introduction
2749103 Ontario Ltd., Kettleby Capital US Inc., or their applicable affiliates that own or control the applicable Websites (“HiBnb”, “we”, “us”, “our”) care about privacy and are committed to protecting the personal and business information that users share and/or store with us. This Privacy Policy governs the manner in which HiBnb collects, uses, processes, maintains, protects and discloses your personal information. This Privacy Policy covers our privacy practices in relation to your access to and/or use of our websites, including HiBnb.ca and HiBnb.us, portals, applications (including mobile applications), channels, software and widgets (collectively, the “Websites”), including when you communicate with HiBnb or other users on the HiBnb platform and use applications on the Websites (the “Services”), or when you provide HiBnb with personal information in any other manner. This privacy policy does not apply to information collected by: (i) us offline or through any other means, including any other website operated by a third party or (ii) any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Websites.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Websites. By accessing or using our Websites, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of the Websites after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
From time to time, we may make changes to this Privacy Policy. When we make such changes, we will do our best to notify you by email, push notification or in-app notification, or a prominent notice on our Websites.
Information We Collect
Information Necessary to Access the Websites and Services Users who do not have an account with HiBnb are able to visit the Websites anonymously, but you will be required, due to promotional restrictions on cannabis, to confirm that you are of legal age to possess cannabis in your jurisdiction of residence before you are permitted to access the Websites.
Information You Provide that is Necessary for the Use of the Websites and Services We will ask for and collect the following information about you when you sign up to use HiBnb Services by opening an account. This information is necessary for HiBnb to provide its services to Hosts, Guests, and users.
- Account information – when you sign up for a HiBnb account, we will require certain personal information, including your first and last name, email address, password, date of birth, phone number, state or province of primary residence (as indicated on your government issued identification) and profile picture.
- Identity verification and authentication information – in order to foster a trusting environment, and in order to promote compliance with various legal obligations, we may collect identity verification information, including images of your government issued identification, or other authentication information, in accordance with applicable laws.
- Financial and payment information – in order to use certain Services on the HiBnb Websites, you will be required to provide financial information, including credit card information. The financial and payment information is used to facilitate the processing of payments between Hosts and Guests. HiBnb may require verification of certain identifying information in order to process payments and provide payment services to you, in compliance with the applicable laws.
- Communications with HiBnb and other users – your communications on the Websites, whether with HiBnb, other users, Guests or Hosts, are collected by HiBnb.
Public Content
the information that you contribute or post on our Websites is intended for public consumption, including your reviews, photos, videos, check-ins, comments, likes, posts, events, bookmarks, user account name and profile photo. Additional Information That You Choose to Provide to Us
- Additional profile information – in addition to the necessary information outlined in the preceding section, you may choose to provide additional information as part of your HiBnb user profile, including your social media addresses, employer or school, gender, preferred language(s), city/location, education level, certifications, association memberships and other biographical information including a personal description). Some or all of this information (depending on your profile settings and choices) will be publicly available on your public profile page and will be publicly accessible and visible to other users.
- Other information – You may also choose to provide us with additional information, such as address books or contacts, information from promotions, communications, or surveys, or through communications with HiBnb, or any other information you choose to disclose.
Information We Automatically Collect Upon Your Use of the Websites and ServicesWhen you use the HiBnb Websites and associated Services, we automatically collect personal information about the Services you are using and the manner in which you use them. This information is necessary for the delivery of our Services to you, as well as to enable HiBnb to comply with legal obligations and to further our legitimate interest in providing and continually improving the HiBnb Websites and Services that we offer to you.
- Geo-location information – We may collect information about your location when you access or use the Websites and Services in order to provide an enhanced user experience – this collected information may include your precise or approximate location as determined through your IP address or mobile device’s GPS.
- Usage data – HiBnb will collect information about your interactions with the Websites and Services, including pages or content you view, your searches, bookings you have made, and other actions on the HiBnb Websites
- Log data – HiBnb will automatically collect log information and data when you access the Websites or use Services, even if you have not created a HiBnb account or logged in. This information includes details about your use of the Websites and Services, your IP address, length of use of the Websites and Services, the frequency of your visits, various hardware and software information, unique device identifiers, device event information, such as crash data and cookie data, and the page(s) you visited or interreacted with before or after visiting the HiBnb Websites and Services.
- Cookies (and similar technology) – When you access HiBnb’s Websites and use HiBnb’s Services, we (including companies we work or partner with) will use cookies and other similar technologies to collect certain information and may place small data files on your computer or other device, which may be or include cookies, clear gifs, pixel tags, e-tags, browser analysis tools, server logs, and mobile identifiers. In many cases, the information collected through cookies and other technologies is used in a non-identifiable manner without reference to the user’s personal information. In other cases, we may use the information collected using cookies and other technology in association with your personal information. Our business partners may also use these tracking echnologies. Third parties, including Facebook and Google, may use cookies and other technologies to collect and receive information from our Websites and elsewhere on the internet, and to use that information to provide services and targeted advertisements.
- Users can opt-out of the collection and use of information for ad targeting by updating their account settings or by contacting team@hibnb.ca with a description of your request and the necessary validation information. At this time, the HiBnb Websites do not respond to “Do Not Track” signals in the HTTP header from your browser or mobile application.
For more information about how we use cookies and other web technologies, please see Our Use of Cookies and Other Tracking Mechanisms [hyperlink].
Information We Collect from Third Parties HiBnb may collect information, including personal information, that other users provide about you when they access the HiBnb Websites or use HiBnb Services, as well as obtain information from other sources that we combine with our information collected through HiBnb.
- Third party services – If you opt to log in to our Websites through a third-party service or website (such as, Google or Facebook), the third-party service may send us information, including your registration and profile information from that service, friend list, and other profile information from that service. This information that we receive from third-party providers varies and it is controlled by that specific service or website in accordance with your privacy settings at that specific service or website. By associating an account managed by a third party with your HiBnb account and authorizing HiBnb to have access to this information, you agree that HiBnb may collect, store, and use this information in accordance with this Privacy Policy. HiBnb is not responsible for how third parties use and share your information, and you should refer to those third parties’ policies to understand how they use and share your personal information.
- Reviews – If another user has submitted a reference pertaining to your account, whether as a Host or a Guest, it will be published on your HiBnb profile.
- Background information – to the extent permitted by applicable laws, HiBnb may obtain reports from public records of criminal convictions or local versions of background checks and/or registered sex offender registrations. We may use your information, including your full name and date of birth, to obtain such reports
- Referrals – If you are invited to HiBnb, the person who invited you may submit personal information about you, including your email address or other contact information.
- Other sources – To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, safety-related data from third-party service providers and/or partners, and combine it with information about you that we have about you.
Our Use of Cookies and Other Tracking Mechanisms
We and our third-party service providers use cookies and other tracking mechanisms to track information about your use of our Websites. We may combine this information with other personal information we collect from you (and our third-party service providers may do so on our behalf).
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies); you also may opt-out of targeted advertising by following the instructions in the Information We Collect section.
Cookies are alphanumeric identifiers that we transfer to your device through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Websites, while others allow us to track your activities at our Websites.
We use cookies in connection with our Websites for limited purposes. Cookies may also allow us to gather data about our Websites, such as the number of visits, most visited pages, etc. Cookies also help with the following:
- Make our Websites work in a more user-friendly way;
- Improve the speed and security of the Websites; and
- Allow you to share pages with social networks like Facebook, Twitter and Instagram.
We do not use cookies to:
- Collect any personally identifiable information (without your express permission);
- Collect any sensitive information (without your express permission);
- Share data with advertising networks or any other third parties.
There are two types of cookies: session and persistent cookies.
Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into our Websites. This allows us to process your online transactions and requests and verify your identity after you have logged in, as you move through our Websites.
Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity and to display advertising both on our Websites and on third-party sites.
Our Websites contain links to Facebook, Instagram, Twitter and other similar social media sites that enable you to “Like” or share the content of our Websites with other people via social media. When you use these “share” buttons, a third-party cookie is installed. The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Websites who disable cookies will be able to browse certain areas of the Websites, but some features may not function.
These cookies are required for the operation of our Websites. If you do not want these cookies to be set, you should not access or use our Websites for any purpose.
Granting us permission to use cookies.
By clicking the “I agree” button or by continuing to use our Websites after you have received this cookie notification, you give us your permission to use cookies. However, removing or changing settings may limit the accessibility and functionality of our Websites, which means that it may not work as you would expect.
More Information About Cookies.
Our Websites are hosted on a platform using WordPress. For more information, you may wish to review the WordPress policy at https://wordpress.org/about/privacy/cookies/.
For more detailed information about cookies, including how to disable cookies, see www.allaboutcookies.org.
If you have any questions in relation to this policy, please contact team@hibnb.ca.
How We Use the Information We Collect
We may use, store, and process personal information to provide and improve our Websites and Services, and to ensure that the Websites and Services are developed and maintained in a secure and safe way to create a trusted experience for the user. We may use your information:
To provide, improve, and develop our Websites and Services, including to:
- Enable you to access and use the HiBnb Websites and Services, and to communicate with other users;
- Provide customer support;
- Analyze and improve the Websites and Services provided by HiBnb;
- Send users support and administrative messages, reminders, updates, security alerts, technical notices, and account notifications;
- Personalize or customize your HiBnb experience;
- Facilitate your use of HiBnb through third-party service providers, such as Google and Facebook;
- Enhance your use of HiBnb through the use of third-party service providers, such as Superhog, HiBnb’s official trust and safety partner (www.superhog.com);
- Process contact information of other non-HiBnb users (if you choose to provide such information to HiBnb or its associated third-party service providers) in order to facilitate your referral invitations, send your requests for reviews, for fraud detection and prevention, and for any other purpose you authorize at the time of collection; and,
- Provide referral programs, rewards, surveys, contests, or other promotional activities or sponsored events
- To further our legitimate interest in improving the HiBnb Websites and Services: we may use this information to analyze and improve our Websites and Services in order to develop and implement new products and services to improve your experience.
- To send you marketing and/or promotional communications: we may send you HiBnb-related marketing and communications as permitted by law. Our third-party partners may also send you social media advertising through social media platforms, such as Facebook or Google. We may also administer referral programs, rewards, and surveys, as well as conduct profiling of your characteristics and preferences to send you promotional messages that may be of interest. You have the ability to opt-out of marketing and promotional communications as described in the “Opting out of marketing” section of this Privacy Policy.
- To create and maintain a secure, safe, and trusted user experience, including to:
- To create anonymous, de-personalized data: we may aggregate, de-identified or other anonymous data from your personal information and from other individuals whose personal information we have collected. When we create this deidentified, anonymous data we will remove any information that makes the data personally identifiable to you or any other individual. We may use this anonymous data and share it with third parties for our legitimate business interests in accordance with applicable law, including to analyze and improve the Websites and Services and to promote our business.
- To comply with applicable laws: we will use your personal information as we believe necessary or appropriate to comply with applicable law, lawful requests, and any other applicable legal processes, such as to respond to subpoenas or other requests from government or legal authorities.
- With your consent: in some cases, we may ask for your consent to process, use, disclose, or store your personal information.
We may also use your personal information as described elsewhere in this Privacy Policy or as disclosed to you at the time of collection.
How We Disclose Your Personal Information
You may direct us to share your information or consent to it being shared as described at the time of sharing.
Profiles, listings, and other public information:
You Preferences, Choices, and Rights
In accordance with applicable law, you may exercise the rights outlined in this section by contacting team@hibnb. We may ask you to verify your identity and request prior to taking further action.
Your California Rights; Privacy Notice for California Residents
This Privacy Notice for California Residents supplements the information contained in our Privacy Policy and applies solely to all visitors, users and others who reside in the State of California (“California Consumers” or “you”). In the event of a conflict between this CA Privacy Notice and the Privacy Policy, this CA Privacy Notice will prevail only to the extent of resolving such conflict.
Our Websites collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household or device. In particular, our Websites have collected the following categories of personal information from its consumers within the last twelve (12) months:
-
Category
Examples
Collected
-
Category
A. Personal Identifiers
Examples
A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.
Collected
YES
-
Category
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code §
Examples
A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
Some personal information included in this category may overlap with other categories
Collected
YES
-
Category
C. Protected classification characteristics under California or federal law
Examples
Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).
Some personal information included in this category may overlap with other categories.
Collected
YES
-
Category
D. Commercial information
Examples
Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Collected
YES
-
Category
E. Biometric information.
Examples
Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.
Collected
NO
-
Category
F. Internet or other similar network activity.
Examples
Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
Collected
YES
-
Category
G. Geolocation data.
Examples
Physical location or movements.
Collected
YES
-
Category
H. Sensory data.
Examples
Audio, electronic, visual, thermal, olfactory, or similar information
Collected
No
-
Category
I. Professional or employment-related information.
Examples
Current or past job history or performance evaluations.
Collected
NO
-
Category
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
Examples
Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
Collected
No
-
Category
K. Inferences drawn from other personal information.
Examples
Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Collected
YES
Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following purposes:
Disclosures of Personal Information for a Business Purpose
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
Your Rights as a California Consumer
As a California Consumer, you have certain rights regarding your personal information. You have the right to request from us the following information: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which your personal information is collected; (4) the categories of personal information we sold or disclosed for a business purpose; (5) the categories of third parties to whom your personal information was sold or disclosed for a business purpose; and (6) the business or commercial purpose for collecting or selling your personal information.
You also have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
How to Exercise Your Rights Under California Law
To exercise any of the rights described above, please submit a verifiable request by contacting us pursuant to our Contact Information section below. Please note that HiBnb must verify the identity of the requestor. You may designate an authorized agent to make a request on your behalf by providing proof of a valid power of attorney, your valid government issued dentification, and the authorized agent’s valid government issued identification. Upon receiving your request, we will send you a follow-up email asking you to provide and certify information necessary to verify your identity. We cannot respond to requests where the identity and authority of the requestor cannot be confirmed.
Please note you may only make a verifiable request for access or data portability twice within a 12-month period.
Any disclosures we provide will only cover the 12-month period preceding the verifiable request’s receipt. If we are unable to comply with a request, we will inform you of the reason why
We Do Not Sell Your Personal Information
We do not “sell” the personal information we collect, and we will not sell it without providing you the opportunity to opt-out
Non-Discrimination
California Consumers who choose to exercise their rights described in this section will not be:
Other California Privacy Rights
California law allows you to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed your personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the types of personal information disclosed to those third parties. HiBnb does not share personal information with third parties for their own direct marketing purposes without your prior consent. You can also prevent disclosure of your personal information to third parties for their direct marketing purposes by withholding consent.
Security
We take the safety and security of your personal information seriously, and we employ a number of technical, administrative, and physical safeguards to protect your information against unauthorized access, destruction, use, or alteration while under our control. If you know or have a reason to believe that your HiBnb account has been compromised or is subject to unauthorized use, please contact us at team@hibnb.ca.
International Data Transfer
We share information globally, both internally within HiBnb and externally with our partners around the world. If you are located outside of the United States, please be aware that information we collect, including your personal information, may be transferred to, and processed, stored and used within the United States. This transfer is necessary to provide our Websites and Services.
The United States may have data protection laws that are different from those of your country. We take measure to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to the standards described in this Privacy Policy.
Other Important Information
This section outlines some additional privacy information related to your use of HiBnb’s Websites and Services.
Sensitive information:
Changes to Our Privacy Policy
We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on our Websites and update the notice’s effective date. Your continued use of our Websites following the posting of changes constitutes your acceptance of such changes.
Contact Information
HiBnb welcomes questions, feedback, and comments about our privacy practices and what we are doing to protect your privacy. If you have any questions or comments about this Privacy Policy, your choices and rights regarding the collection
and use of your information, or if you wish to exercise your rights under California law, please feel free to contact us at team@hibnb.ca.